About this policy
Wonde Limited (“we“, “us“, “our“) is committed to protecting your personal data and respecting your rights under the UK data protection laws. This policy explains how you can make a complaint to us about the way we collect, use, store or otherwise process your personal data, and how we will handle that complaint.
Who this policy applies to
This policy applies to any individual whose personal data we process as a data controller.
How to make a complaint
You can make a data protection complaint to us using any of the following methods:
- by email to [email protected]; or
- by post to the Data Protection Officer, Wonde Limited, Furlong House, 2 Kings Court, Willie Snaith Road, Newmarket, Suffolk, CB8 7SG.
You do not have to use a particular method, and we will accept your complaint however it reaches us. To help us deal with your complaint efficiently, please tell us your name, your contact details, what your complaint is about and, where possible, what outcome you are seeking.
How we will handle your complaint
- Acknowledgement. We will acknowledge receipt of your complaint within 30 days of receiving it. Where we can, we will acknowledge it sooner.
- Investigation. We will take appropriate steps to investigate your complaint without undue delay. This may include making enquiries into the subject matter of your complaint and, where necessary, contacting you for further information.
- Keeping you informed. We will keep you informed of the progress of your complaint.
- Outcome. We will inform you of the outcome of your complaint without undue delay.
Our Data Protection Officer
Our Data Protection Officer is responsible for overseeing this policy and for handling data protection complaints. You can contact our Data Protection Officer at:
David King, Data Protection Officer
Wonde Limited, Furlong House, 2 Kings Court, Willie Snaith Road, Newmarket, Suffolk, CB8 7SG
Email: [email protected]
We would welcome the opportunity to resolve your concerns directly. However, you also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent regulator for data protection. We would encourage you to raise your complaint with us first so that we have the chance to put things right.
You can contact the ICO at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
Changes to this policy
We may update this policy from time to time.