You simply go to your Data Recovery app and select which data set you need to download (Parent contacts, Fire register or All your data). Parent contacts and Fire registers can be received once you have clicked the download button. For ‘All data’, once the request has been processed and verified, you will get an email with a download button. Click on this and your requested data will be ready.
If your email has been compromised you’ll need to email from an alternative address to [email protected] we can then work to verify your request